MeddorSupport
A question, a problem, something wrong in the app: write to connect.meddor@gmail.com. We reply within two business days.
In the app, the Report button on an error message, or Household → Help, prepares the email with everything we need to understand the problem.
Frequently asked questions
The barcode on the bag isn’t recognized. Most pet-store bags aren’t in any public database. Take a photo of the front of the package: Meddor finds the product from its name.
The prescription was misread. That’s why every line has to be checked before it’s saved. Uncheck whatever is wrong and add the treatment by hand.
How do I share the record with someone? Household tab → Invite someone. The other person enters the code in their app: joining a household means leaving their own, and if they were alone there with pets, the app warns them that those will be deleted.
How do I delete my account? Household tab → Account → Delete my account. If you’re the only one in your household, everything is erased; if you share it, your account goes and the record stays with the other members. The details are on the Delete your account page.